Terms of Service
Last updated: 28 August 2026
These terms govern the supply of the NightShift service to a business customer ("you"). By using the service you agree to them. NightShift is operated from Karachi, Sindh, Pakistan.
The service
NightShift configures and operates an AI assistant that replies to your customers' WhatsApp messages, answers questions from information you supply, collects the details you specify, and records bookings. It runs on a WhatsApp number you control, through the WhatsApp Business Platform.
Your responsibilities
- You own or are authorised to use the WhatsApp number the assistant runs on.
- The information you give us — services, prices, hours, location, policies — is accurate, and you tell us when it changes.
- You hold any licence or registration your business legally requires.
- You comply with Meta's WhatsApp Business Messaging Policy and Commerce Policy. Using the service to send unsolicited bulk messages, or to promote goods Meta prohibits, is grounds for immediate suspension.
- You are the data controller for your customers' data and are responsible for having a lawful basis to message them. See our Privacy Policy.
What the assistant is, and is not
The assistant answers from the information you provide and the limits you set. It is an automated system, not a person, and not a professional adviser. It does not give medical, legal, financial or engineering advice, and it is configured to hand a conversation to your staff when a question falls outside its limits.
You are responsible for the content the assistant conveys on your behalf, because that content comes from the information and rules you supply. AI systems can make mistakes. You should review conversations and tell us promptly about anything that reads wrong so we can correct the configuration.
Fees and payment
- Pricing is fixed and published on our website. A one-time setup fee of Rs 20,000 applies to both plans.
- Standard is Rs 15,000 per month, billed monthly in advance.
- Premium is Rs 100,000 per year, billed annually in advance, and locks that rate for the full 12 months.
- Subscription fees cover hosting, monitoring and configuration changes.
- WhatsApp message charges are billed by Meta directly to your own business account and are not part of our fees.
- Fees are exclusive of any taxes that apply.
Trial period
Where a free trial is offered, the assistant runs on your number for the agreed period at no charge and no fee is due if you end the engagement before the trial finishes.
Term and cancellation
On the Standard plan the service runs month to month with no fixed contract, and either party may end it on one month's written notice. The Premium plan runs for the 12 months paid for; you may choose not to renew at the end of that term. On cancellation we stop the assistant, and your data is deleted in line with the retention periods in our Privacy Policy. Setup fees already paid, and the unused portion of an annual term ended early at your request, are not refundable. We may suspend the service immediately if fees are significantly overdue or if the service is used in breach of these terms.
Availability
We aim to keep the service running continuously and monitor it accordingly. We do not guarantee uninterrupted operation: the service depends on WhatsApp, on our AI provider, and on internet infrastructure we do not control. We will not be liable for interruptions caused by those third parties or by events outside our reasonable control.
Ownership
We retain all rights in the NightShift software and platform. You retain all rights in your business information and your customers' data. You are granted a non-exclusive, non-transferable right to use the service while your subscription is active.
Confidentiality
We treat your prices, customer lists and conversation history as confidential and will not disclose them to any third party except the providers named in our Privacy Policy or where required by law.
Liability
To the fullest extent permitted by law, our total liability for any claim arising from the service is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost bookings, or indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.
Changes to these terms
We may update these terms and will give you reasonable notice of any material change. Continued use after the change takes effect means you accept the updated terms.
Governing law
These terms are governed by the laws of Pakistan, and the courts of Karachi have exclusive jurisdiction over any dispute.
Contact
NightShift, Karachi, Sindh, Pakistan
hello@nightshift.pk
WhatsApp · 0312 2810552